![]() I have also attached a screenshot for you to see. In this article, we will explain what causes this error and how to fix it. Here are some steps you can try to fix it: If you have installed Encore CS6 as part of the Creative Cloud subscription, make sure you have activated Premiere Pro CS6 as well. As I am a Creative Cloud subscriber I do not have a serial number to input here. Adobe does not provide one for Creative Cloud users. (I've included screenshots of these messages below). I've been through many forum posts and even tried to contact Adobe, but no one has any solutions to this. Originally I downloaded and tried to run Encore as a trial. Later I decided to subscribe via Creative Cloud. ![]() I deleted Encore and Premiere from my mac (but didn't use the 'uninstall' option, because I didn't know that existed, I just deleted all the files). ![]() I then downloaded Premiere again following the Creative Cloud directions. I'm guessing there might be some kind of hidden file or key which is telling Encore not to run without a serial. Encore CS6 is one of the Adobe applications that needs to run in royalty serialized mode. How to remove this file/key or even if this is the issue I have no idea. My only solution at the moment everytime I need to use Encore is to uninstall and reinstall it. ![]()
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